Utility template

Survey WhatsApp Message Templates

A survey WhatsApp message invites a customer to share their opinion, rate a service or answer a short poll. Kept short with a clear link or reply, it gets far more responses than email. These are Utility-category messages when tied to a recent interaction. Copy a template below.

Quick survey

Hi name, we would love your quick feedback on business. It takes under a minute: link. Thank you!10:24

NPS-style

Hi name, on a scale of 0 to 10, how likely are you to recommend business to a friend? Just reply with a number.10:24

Product survey

Hi name, how are you finding your product? Share a quick rating and comments here: link. It helps us improve.10:24

Survey with incentive

Hi name, take our 1-minute survey and get reward as a thank-you: link. We value your opinion at business.10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these survey request templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Utility-category messages. On the WhatsApp Business Platform, Utility template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send survey request messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Order confirmation Payment reminder Abandoned cart Shipping & delivery

Send survey request messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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