Utility template

Order Confirmation WhatsApp Message Templates

An order confirmation WhatsApp message reassures the customer that their order is placed and being processed. These are Utility-category messages tied to a transaction. Copy a template below and replace the variables.

Standard order confirmation

Hi name, thank you for your order! Order #order_id of ₹amount is confirmed. We will let you know as soon as it ships. Track it here: link10:24

Cash on Delivery confirmation

Hi name, please confirm your Cash on Delivery order #order_id for ₹amount. Reply YES to confirm or NO to cancel.10:24

Order confirmation with summary

Hi name, your store_name order is confirmed ✅ Order: #order_id Items: items Total: ₹amount Delivery by: date10:24

Payment received

Hi name, we have received your payment of ₹amount for order #order_id. Thank you! Your order is now being packed.10:24

Thank-you follow-up

Thanks again for shopping with store_name, name! If you have any questions about order #order_id, just reply to this message.10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these order confirmation templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Utility-category messages. On the WhatsApp Business Platform, Utility template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send order confirmation messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Payment reminder Abandoned cart Shipping & delivery Welcome message

Send order confirmation messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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