Refunds & Cancellations

ZeniaOne is sold as a recurring subscription, billed in advance on a monthly or annual cycle in Indian Rupees (INR). Your subscription renews automatically at the end of each cycle until you cancel it. You can view your current plan and billing history anytime in your workspace billing settings.

• You can cancel at any time from your workspace billing settings, or by emailing billing@zeniaone.com.
• When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that.
• We do not charge a cancellation fee.
• If your plan includes a free trial, you will not be charged until the trial ends. Cancel before it ends to avoid being billed.

Because ZeniaOne is a digital service that gives you immediate access to the platform, subscription fees are generally non-refundable once a billing period has begun, and we do not provide pro-rated refunds for unused time in a cancelled period, except where required by law.

We will, however, review and issue a refund in cases such as:

• a duplicate charge or a clear billing error on our side;
• a payment charged after a valid, timely cancellation; or
• a documented, sustained failure of the service that our team is unable to resolve.

To request a refund, email billing@zeniaone.com within 7 days of the charge, from your registered email, with your invoice or payment reference and a short description of the issue.

Approved refunds are made to the original payment method used for the purchase. Once approved, we initiate the refund within 5 to 7 business days; your bank or card issuer may take a few additional days to reflect it. Refunds are issued in INR.

ZeniaOne is a digital, cloud-based service. There is no physical shipment. Access to your paid plan is provisioned to your workspace immediately after a successful payment, and features are available online at https://zeniaone.com for the duration of your subscription.

If a renewal payment fails, we may retry the charge and notify you by email. If payment remains unpaid, access to paid features may be paused until billing is brought up to date. Your data is retained per our Privacy Policy.

Questions about billing, cancellations or refunds? Email billing@zeniaone.com or visit our Contact page.