ZeniaOne
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WhatsApp for Ecommerce

Grow your ecommerce business on WhatsApp

For ecommerce and D2C brands, WhatsApp recovers abandoned carts, confirms Cash on Delivery orders, sends order and delivery updates, and turns one-time buyers into repeat customers, all in the app your shoppers already open every day.

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PN

Priya Nair

online

Hi name, you left product in your cart at store_name! Here is discount% off to complete your order. Use code code: link09:30
Ordering now, thank you!09:31
Type a message
Cart recovered
The challenge

What WhatsApp solves for ecommerce and D2C brands

High cart abandonment, where most add-to-carts never check out.

Cash on Delivery orders that turn out fake or get returned.

A flood of "where is my order" messages on every channel.

Low repeat-purchase rates after the first sale.

Use cases

What you can do with WhatsApp for ecommerce

Every one of these runs on the official WhatsApp Business Platform, from one place.

Abandoned cart recovery

Automatically nudge shoppers who left items behind, with an optional discount, and win back checkouts.

COD order confirmation

Ask customers to confirm Cash on Delivery orders on WhatsApp, which cuts fake orders and returns.

Order and delivery updates

Send confirmed, shipped, out-for-delivery and delivered updates automatically, and cut support load.

Product catalog in chat

Share your catalog and let customers browse and order without leaving the conversation.

Repeat and win-back campaigns

Bring past buyers back with restock alerts, new drops and personalised offers.

How it works

From first message to loyal customer

Connect WhatsApp
Add your contacts
Automate messages
Grow revenue
Example message

An ecommerce message you can automate

Text in curly brackets is a variable you map to your own data. Copy it, edit it, and let ZeniaOne send it automatically.

Abandoned cart nudgeTemplate

Hi name, you left product in your cart at store_name! Here is discount% off to complete your order. Use code code: link

Looking for more? Browse the full WhatsApp template library.

One platform for your whole ecommerce business

Shared team inbox, automation, broadcasts, catalog, orders and payments, on the official WhatsApp Business Platform. Everything above, in one place.

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FAQ

Frequently asked questions

Can I recover abandoned carts on WhatsApp?

Yes. ZeniaOne can automatically message shoppers who abandoned a cart, with a reminder and an optional discount and pay link, which typically recovers more checkouts than email.

Does this work with Shopify or WooCommerce?

Yes. ZeniaOne connects to your store so order, cart and customer events can trigger WhatsApp messages automatically.

Can I confirm Cash on Delivery orders on WhatsApp?

Yes. You can send an automatic confirmation asking the customer to reply YES or NO, which reduces fake COD orders and returns.

Across India

WhatsApp for ecommerce, city by city

ZeniaOne works for ecommerce and D2C brands anywhere in India. Explore your city: