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Utility template

Order Shipping and Delivery WhatsApp Templates

Shipping and delivery WhatsApp messages keep customers informed from dispatch to doorstep, which cuts down "where is my order" queries. These are Utility-category messages tied to the order. Copy a template below.

Order shipped

Good news name! Your order #order_id has been shipped 🚚 Track it here: link. Expected delivery by date.10:24

Out for delivery

Hi name, your order #order_id is out for delivery today and should reach you by time.10:24

Out for delivery (COD)

Hi name, your order #order_id is out for delivery today. Please keep ₹amount ready for Cash on Delivery.10:24

Delivered

Your order #order_id has been delivered ✅ We hope you love it, name! Any issues? Just reply to this message.10:24

Delivery delayed

Hi name, we are sorry, your order #order_id is running a little late and is now expected by date. Thank you for your patience.10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these shipping & delivery templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Utility-category messages. On the WhatsApp Business Platform, Utility template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send shipping & delivery messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Order confirmation Payment reminder Abandoned cart Welcome message

Send shipping & delivery messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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