Utility template

Refund Confirmation WhatsApp Message Templates

A refund confirmation WhatsApp message reassures a customer that their refund is initiated or completed, with the amount and timeline. These are Utility-category messages tied to the order. Copy a template below.

Refund initiated

Hi name, your refund of ₹amount for order #order_id has been initiated. It will reach your account in days working days.10:24

Refund completed

Hi name, your refund of ₹amount for order #order_id is complete and credited to your method. Thank you for your patience, store_name.10:24

Return received, refund next

Hi name, we have received your return for order #order_id. Your refund of ₹amount will be processed within days days.10:24

Refund with apology

Hi name, sorry the product did not work out. Your refund of ₹amount is on its way and will reflect in days days. Thank you for understanding.10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these refund confirmation templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Utility-category messages. On the WhatsApp Business Platform, Utility template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send refund confirmation messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Order confirmation Payment reminder Abandoned cart Shipping & delivery

Send refund confirmation messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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