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Win-Back and Re-Engagement WhatsApp Templates

A win-back or re-engagement WhatsApp message reconnects with a customer who has not bought in a while, usually with an incentive to return. These are Marketing-category messages. Copy a template below.

We miss you

Hi name, we miss you at store_name! Here is discount% off to welcome you back. Use code code: link10:24

It has been a while

Hi name, it has been a while! A lot is new at store_name. Come see what you have missed: link10:24

Win-back with best offer

Hi name, we saved our best offer for you: discount% off your next order at store_name. Valid till date: link10:24

Feedback-led win-back

Hi name, we would love you back at store_name. Anything we can do better? Reply and tell us, and here is discount% off to say sorry for the gap.10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these win-back / re-engagement templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Marketing-category messages. On the WhatsApp Business Platform, Marketing template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send win-back / re-engagement messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Order confirmation Payment reminder Abandoned cart Shipping & delivery

Send win-back / re-engagement messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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