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Utility template

Feedback and Review Request WhatsApp Templates

A feedback request WhatsApp message asks a customer to rate their experience or leave a review, ideally soon after purchase or delivery. These are Utility-category messages when tied to a recent order. Copy a template below.

Post-purchase feedback

Hi name, how was your experience with store_name? Your feedback helps us improve. Rate us here: link10:24

Review request

Loved your product, name? A quick review would mean a lot to us and helps other shoppers: link10:24

Rating scale

Hi name, on a scale of 1 to 5, how likely are you to recommend store_name to a friend? Just reply with a number.10:24

Service feedback

Hi name, thank you for visiting business. How did we do today? Tap to share quick feedback: link10:24

Tip: text in curly brackets like {{name}}is a variable. Replace it with the customer's real details, or map it to a field when you send with ZeniaOne.

FAQ

Frequently asked questions

Are these feedback & reviews templates free?

Yes. Every template here is free to copy and use. Replace the variables in curly brackets with your own details before you send.

Do these WhatsApp templates need approval?

These are Utility-category messages. On the WhatsApp Business Platform, Utility template messages need Meta approval before you can send them at scale. ZeniaOne handles submission and approval for you.

Can I send feedback & reviews messages automatically?

Yes. With ZeniaOne you can trigger these as approved templates automatically, based on an order, a due date, a delay or any event, on the official WhatsApp Business Platform.

More template categories

Promotional & offers Order confirmation Payment reminder Abandoned cart Shipping & delivery

Send feedback & reviews messages on autopilot

Turn these into approved WhatsApp templates that trigger automatically with ZeniaOne, on the official WhatsApp Business Platform.

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