WhatsApp glossary
Shared Team Inbox
A shared team inbox lets several agents answer one WhatsApp business number together, with assignment, private notes and visibility of who is handling what. It is a core reason businesses move from the WhatsApp Business app to a provider.
WhatsApp Web and the app tie one number to one person. A shared inbox on the WhatsApp Business Platform, such as ZeniaOne, lets a whole team collaborate on the same number.
It usually shows the 24-hour window, labels and automation alongside each chat.
Related terms
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Shared team inbox, automation, broadcasts and commerce, on the official WhatsApp Business Platform.