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WhatsApp for Hotels

Grow your hotel business on WhatsApp

For hotels and resorts, WhatsApp answers booking enquiries, confirms reservations with payment links, sends pre-arrival and check-in details, and handles guest requests during the stay, on the channel travellers use.

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NC

New customer

online

Hi name, your booking at hotel is confirmed. Check-in checkin, check-out checkout. Booking ID booking_id. Reply for anything you need before arrival.09:30
Perfect, thank you!09:31
Type a message
Automated
The challenge

What WhatsApp solves for hotels and resorts

Enquiries at all hours that need a quick reply.

Confirming bookings and collecting payments.

Sharing directions, check-in details and local tips.

Handling in-stay requests without tying up the front desk.

Use cases

What you can do with WhatsApp for hotels

Every one of these runs on the official WhatsApp Business Platform, from one place.

Booking enquiries

Reply to enquiries instantly and share room options and a quote in chat.

Reservation confirmation

Confirm bookings and collect payment with a link, without back-and-forth.

Pre-arrival details

Send directions, check-in time and local tips before the guest arrives.

In-stay requests

Take housekeeping, dining and concierge requests from one shared inbox.

Reviews and upsells

Offer upgrades and experiences, and ask for a review after checkout.

How it works

From first message to loyal customer

Connect WhatsApp
Add your contacts
Automate messages
Grow revenue
Example message

A hotel message you can automate

Text in curly brackets is a variable you map to your own data. Copy it, edit it, and let ZeniaOne send it automatically.

Booking confirmationTemplate

Hi name, your booking at hotel is confirmed. Check-in checkin, check-out checkout. Booking ID booking_id. Reply for anything you need before arrival.

Looking for more? Browse the full WhatsApp template library.

One platform for your whole hotel business

Shared team inbox, automation, broadcasts, catalog, orders and payments, on the official WhatsApp Business Platform. Everything above, in one place.

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FAQ

Frequently asked questions

How do hotels use WhatsApp?

To answer booking enquiries, confirm reservations with a pay link, send pre-arrival details and handle in-stay requests, all from one shared number.

Can guests message my hotel on WhatsApp?

Yes. Guests can enquire, book and request help on WhatsApp, and your team handles it from a shared inbox.

Can I collect booking payments on WhatsApp?

Yes. You can confirm a reservation and collect payment with a link, all in the same conversation.

Across India

WhatsApp for hotels, city by city

ZeniaOne works for hotels and resorts anywhere in India. Explore your city: