Quick answer
How to use WhatsApp Web
- 1
On your computer, open web.whatsapp.com in a browser.
- 2
On your phone, open WhatsApp and go to Settings, then Linked Devices.
- 3
Tap Link a Device and scan the QR code on your screen.
- 4
Your chats appear in the browser, ready to read and reply.
The same steps work for the WhatsApp Business app, so you can handle business chats from your desktop.
The limits of WhatsApp Web for a business
WhatsApp Web is convenient for one person, but it was never built for a team sharing one business number:
- One number is tied to one person at a time, so agents cannot answer together.
- There is no way to assign chats, add private notes or see who is handling what.
- There is no automation, no broadcast campaigns and no analytics.
- You are limited to the features of the app, not a real business platform.
The team alternative: a shared inbox
To let several agents answer one WhatsApp number, you move to the official WhatsApp Business Platform and use a shared team inbox. ZeniaOne gives your whole team one inbox for every number, with assignment, notes, automation and the 24-hour window in view, plus marketing, commerce and payments in the same platform.
Frequently asked questions
Can multiple people use WhatsApp Web for one number?
Not properly. WhatsApp Web links one number to one person. For multiple agents on one number you need a shared team inbox on the WhatsApp Business Platform, such as ZeniaOne.
Is WhatsApp Web free?
Yes, WhatsApp Web is free and works by linking to your phone. It is fine for personal use and a single operator, but not for a team.
What is the difference between WhatsApp Web and the WhatsApp Business Platform?
WhatsApp Web is a browser mirror of your phone for one user. The WhatsApp Business Platform is the official API that powers team inboxes, automation and campaigns for a business at scale.